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	Course	Delivery Method	Course Code
	1 Day Customer Service Experience	Classroom	11460
	Black Label - Executive Development	Classroom	AC4251
	Call Centre Excellence	Classroom	MCI2394
	Call Centre Management	Classroom	nh1697CWEE
	Complete Client Services	Classroom	wiz6075
	Excellence in Service - Advanced	Classroom	nh1735CWEE
	Excellence in Service - Basic	Classroom	nh1734CWEE
	Extraordinary Customer Service	Classroom	CTS693
	Managing Customer Service Teams	Classroom	MCI2420
	Outstanding Telephone Service	Classroom	DTELT1
	Providing Superior Customer Service	Classroom	CR0013
	Tips for Telemarketers	Classroom	AX3481
	Turning Difficult Customers Into Loyal Customers	Classroom	DDEAT1
	Audio Data Entry -Call Centre	Online	SC1533
	Baselining the Customer Environment	Online	EK6184
	Black Label Executive Development	Online	ABL100
	Call Center ABCs	Online	EK7977
	Call Center Operations	Online	EK7978
	Call Centre - Coding	Online	SC1501
	Call Centre - Customer Service Scenarios - Audio	Online	SC1503
	Call Centre - Data Analysis	Online	SC1502
	Call Centre - Sales	Online	SC1499
	Call Centre - Sales Scenarios	Online	SC1504
	Call Centre - Service	Online	SC1512
	Call Centre - Telephone Skills	Online	SC1500
	Call Centre Survey™	Online	PI1240
	Coordinate Implementation of Customer Service Strategies	Online	BSBCMN410A
	Create Customer Relationship	Online	BSBCMN216A
	Create Customer Relationships	Online	BSBCMN216A
	Customer Service Essentials	Online	CS106
	Managing Quality Customer Service	Online	IAR2MMQCS
	Process Customer Feedback	Online	BSBCMN217A
	Strengthening Customer Relationships	Online	EK7976
	TalenScout Call Centre	Online	SC2016
	TalentScout Call Centre	Online	SC1739
	Telephone Message Taking	Online	SC2056
	Telephone Sales Skills	Online	EK7902
	Telephone Skills(Aus)	Online	SC2055
	Total Customer Service	Online	BSBCMN216A/ BSBCMN217A
	50 Activities for Achieving Excellent Customer Service	Books / Manuals	HRDP-50CUS
	Black Label Executive Development	CD ROM / DVD	BL100
	Building Client/ Customer Loyalty (e Book)	Pod Casts / e-Book	11469
	Call Centre Customer Care Pocketbook	Books / Manuals	N-PB84
	Improving Customer Service Skill Builder (Pack of 10)	Books / Manuals	SBS-CUSTSERVPK10
	Improving Customer Service Skill Builder - Single	Books / Manuals	SBS-CUST
	TELEPHONE POWER©	Event / Seminar	STTP
	Telephone Scripts Manual - Automotive Industry (e Book)	Pod Casts / e-Book	11487
	Telephone Service Excellence Skill Builder (Pack of 10)	Books / Manuals	SBS-TELESERVPK10
	Telephone Service Excellence Skill Builder - Single	Books / Manuals	SBS-TELE
	Telephone Skills Pocketbook	Books / Manuals	N-PB58