Call Centre / Customer Service

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Creating Lasting Customer Experiences Customers are the lifeblood of any business. This course encourages you to critically examine your business in order to ensure that its service cultur Supplied by: Drake Training Category: Professional Development / Call Centre / Customer Service	Classroom SA - Adelaide Thu, 15 Jan 2009 (9:00AM) Tue, 03 Mar 2009 (9:00AM) Wed, 29 Apr 2009 (9:00AM) Fri, 19 Jun 2009 (9:00AM) $450.00 $450.00 $450.00 $450.00 $450.00
Excellence in Service - Basic Identify customer types, set customer expectations and maintain a positive attitude when working with customers. Supplied by: New Horizons Learning Centres Category: Professional Development / Call Centre / Customer Service	Classroom QLD - Brisbane Tue, 27 Jan 2009 (9:00AM) Wed, 04 Mar 2009 (9:00AM) Wed, 15 Apr 2009 (9:00AM) Tue, 09 Jun 2009 (9:00AM) $530.00 $530.00 $530.00 $530.00 $530.00
Turning Difficult Customers Into Loyal Customers You have an angry customer standing before you demanding your fix their problem – what do you do? After completing this course you will have a full su Supplied by: Drake Training Category: Professional Development / Call Centre / Customer Service	Classroom QLD - Brisbane Mon, 16 Feb 2009 (9:00AM) Tue, 07 Apr 2009 (9:00AM) Wed, 27 May 2009 (9:00AM) $450.00 $450.00 $450.00 $450.00
Critical Elements of Customer Service This one day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can incre Supplied by: Forrest Training Pty. Ltd. Category: Professional Development / Call Centre / Customer Service	Classroom NSW - Sydney Tue, 20 Jan 2009 (9:00AM) $495.00 $495.00
Creating Lasting Customer Experiences Customers are the lifeblood of any business. This course encourages you to critically examine your business in order to ensure that its service cultur Supplied by: Drake Training Category: Professional Development / Call Centre / Customer Service	Classroom WA - Perth Thu, 15 Jan 2009 (9:00AM) Tue, 03 Mar 2009 (9:00AM) Wed, 29 Apr 2009 (9:00AM) Fri, 19 Jun 2009 (9:00AM) $450.00 $450.00 $450.00 $450.00 $450.00
Outstanding Telephone Service Making a call is often the first interaction that a customer has with your business, How that call is answered can leave with good or poor lasting imp Supplied by: Drake Training Category: Professional Development / Call Centre / Customer Service	Classroom SA - Adelaide Tue, 20 Jan 2009 (9:00AM) Wed, 18 Mar 2009 (9:00AM) Fri, 01 May 2009 (9:00AM) Tue, 30 Jun 2009 (9:00AM) $450.00 $450.00 $450.00 $450.00 $450.00
Excellence in Service - Basic Identify customer types, set customer expectations and maintain a positive attitude when working with customers. Supplied by: New Horizons Learning Centres Category: Professional Development / Call Centre / Customer Service	Classroom VIC - Melbourne Fri, 16 Jan 2009 (9:00AM) Tue, 03 Feb 2009 (9:00AM) Mon, 25 May 2009 (9:00AM) $530.00 $530.00 $530.00 $530.00
Outstanding Telephone Service Making a call is often the first interaction that a customer has with your business, How that call is answered can leave with good or poor lasting imp Supplied by: Drake Training Category: Professional Development / Call Centre / Customer Service	Classroom ACT - Canberra Tue, 20 Jan 2009 (9:00AM) Wed, 18 Mar 2009 (9:00AM) Fri, 01 May 2009 (9:00AM) Tue, 30 Jun 2009 (9:00AM) $450.00 $450.00 $450.00 $450.00 $450.00
Turning Difficult Customers Into Loyal Customers You have an angry customer standing before you demanding your fix their problem – what do you do? After completing this course you will have a full su Supplied by: Drake Training Category: Professional Development / Call Centre / Customer Service	Classroom VIC - Melbourne Mon, 16 Feb 2009 (9:00AM) Tue, 07 Apr 2009 (9:00AM) Wed, 27 May 2009 (9:00AM) $450.00 $450.00 $450.00 $450.00
Extraordinary Customer Service Extraordinary Customer Service is one of the most important things that will differentiate your business from your competition. In order for a busines Supplied by: CTS Training Category: Professional Development / Call Centre / Customer Service	Classroom QLD - Brisbane Tue, 13 Jan 2009 (9:00AM) Tue, 17 Feb 2009 (9:00AM) Mon, 20 Apr 2009 (9:00AM) Fri, 12 Jun 2009 (9:00AM) RRP $435.00 BC Price: $395.00 $435.00 $435.00 $435.00 RRP $435.00 BC Price: $395.00